Refund policy

REFUND POLICY

We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return in accordance with the terms below.

RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be returned with all original packaging, tags, dust bags, and any accessories included with the product.

Items that are damaged, used, altered, stained, missing original tags or packaging, or returned in a condition that prevents resale may be rejected or subject to a deduction from the refund amount.

To start a return, please contact us at gude@gu-de-official.com with your order number and return request, and we will send you further instructions. Returns sent back to us without prior approval may not be accepted.

RETURN SHIPPING COSTS

For returns under our general return policy, return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or the return is due to an error on our part.

If a prepaid return label is provided, the return shipping cost may be deducted from your refund amount unless otherwise stated or required by applicable law.

INTERNATIONAL DDP ORDERS: DUTIES, TAXES AND CUSTOMS FEES

For international orders shipped on a DDP basis through our international checkout provider, duties and taxes are included in the final amount paid at checkout, and customers are not required to pay additional duties or taxes upon delivery.

In the event of a return under our general return policy, the refundable amount will be calculated through our international return and refund process. Depending on the destination country, return reason, order status, and applicable law, duties, taxes, customs clearance fees, service fees, original shipping fees, and return shipping costs may be non-refundable or deducted from the refund amount.

If the return is due to a defective item, incorrect item, or an error on our part, we will review the case and cover the applicable return costs and refundable duties and taxes in accordance with our return process.

This section does not limit any statutory right of withdrawal or other mandatory consumer rights that may apply under applicable law.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, the refund will be credited back to the original form of payment used for the purchase. Please note that it may take additional time for your bank, card issuer, or payment provider to process and post the refund.

For approved returns under our general return policy, original shipping fees, return shipping costs, duties, taxes, customs clearance fees, service fees, or other applicable charges may be non-refundable or deducted from the refund amount, unless otherwise stated or required by applicable law.

DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

If the return is approved due to a defective item, incorrect item, or an error on our part, we will arrange the appropriate return process and cover the applicable return costs. In such cases, the refund will include the product price and any applicable shipping fees, duties, taxes, or other related charges, unless otherwise required or processed differently under applicable law or our international return process.

EU RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you may have the statutory right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party designated by you other than the carrier, physically receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You may do so through our Right of Withdrawal page, the “Withdraw from contract here” link provided on our website and order-related emails, by email, or by other written notice. You may use the model withdrawal form where applicable, but it is not mandatory.

If you exercise your statutory right of withdrawal, we will reimburse payments received from you in accordance with applicable consumer protection laws. This may include the cost of standard delivery, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent back the goods, whichever is earlier.

Unless otherwise required by applicable law, you will be responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

NON-RETURNABLE ITEMS

The following items may not be eligible for return:

Items returned after the return period

Items that have been used, worn, altered, damaged, stained, or repaired

Items without original tags, packaging, dust bags, or included accessories

Items marked as final sale or non-returnable

Any other items that are not eligible for return under applicable law or as stated at the time of purchase

SALE ITEMS

Only regular priced items may be returned or refunded under our general return policy. Sale items are not eligible for return, refund, or exchange, except where required by applicable law, including any statutory right of withdrawal or legal guarantee rights that may apply.

Items marked as final sale are not eligible for return, refund, or exchange unless the item is defective, incorrect, or otherwise required by applicable law.

EXCHANGES

We do not guarantee exchanges for international orders. If you wish to exchange an item, please request a return and place a new order, unless otherwise arranged with our customer service team.

PRICE ADJUSTMENTS

We do not offer price adjustments for previous purchases, including items purchased before or after a promotion, sale, or price change.

IMPORTANT NOTICE

This policy applies to purchases made through our official online store. Nothing in this policy limits or excludes any mandatory rights you may have under applicable consumer protection laws.