Shipping policy

 

INTERNATIONAL SHIPPING

The total amount you pay at checkout includes all applicable customs duties & taxes. We guarantee no additional charges on delivery.

Orders are dispatched within 1-2 working days from South Korea. International orders will arrive within 3-5 days typically via DHL.

Orders processed pending item availability and credit card verification. gu_de will contact you via email if there are any issues with your order.

gu_de does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

- New Years Day

- Lunar New Years Days

- Korea Independence Movement Day (1st March)

- The Day of Buddha's Coming

- Labor Day (1st May)

- Children's Day (5th May)

- Korea Memorial Day (6th June)

- National Liberation Day (15th August)

- Korean Thanksgiving Day

- National Foundation Day of Korea (3rd October)

- Hangul Proclamation Day (9th October)

- Christmas Day (25th December)

All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.

PRE-ORDER ITEMS

Shipping dates on pre-order items are estimates only. Goods are not guaranteed to ship on the date listed. All pre-order items are subject to delays and cancellations during production.

ORDER CHANGES AND CANCELLATIONS

Once your order is places, we are unable to adjust any details. Should you decide you would like to change or cancel your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.

For any requests, please email gude@gu-de-official.com

REFUSED SHIPMENTS

If an order is refused at delivery you will not be refunded shipping costs and/ or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.